- Pick up from our shop
- Local Delivery
- Pick up from our shop
If order choosed to pick up at the store, please picking up the goods within 30 days, no minimum order amount. If you need to request late pick up, please call us in advance. Overdue of picking up orders will be discarded and no refunds will be provided, please pay attention, thank you!
Room 1007, 10/F, Elite Industrial Centre,
883 Cheung Sha Wan Road,
Kowloon, Hong Kong.
(Lai Chi Kok MTR Station Exit A - Mei Fu Direction)
Monday to Saturday: 9:00am to 5:30pm
Closed on Sundays and public holidays
HK & Macau Delivery Charge:
*For every single purchase of HK$399.00 or above, will enjoy one complimentary local delivery (by Zeek / SF express) (below 2kg & Underestimated at 30 cm x 20 cm x 15 cm ) included SF HK Coverage : Commercial & Industrial District, Residential address, SF Store / Service center, EF lock.
If the goods exceed 2kg and below HK$800.00, an additional shipping fee of HK$50.00 will be charged for every 5 kg of goods, and less than 5 kg of goods will be calculated for 5 kg.
*For every single purchase of HK$800.00 or above, will enjoy one complimentary local delivery (by Zeek / SF express) (below 5kg & Underestimated at 27 cm x 26 cm x 20 cm ) included Zeek / SF Coverage : Commercial & Industrial District, Residential address, SF Store / Service center, EF lock.
- If the goods exceed 5kg and below HK$1,600.00, an additional shipping fee of HK$50.00 will be charged for every 5 kg of goods, and less than 5 kg of goods will be calculated for 5 kg.
Purchased goods will dispatch within 4-7 business days (Local delivery) upon order payment confirmation, signature of recipient is required. No delivery service on Sunday and Public Holiday. (International delivery will dispatch after customers confirmed on the delivery charge and payment received)
Delivery will be delayed or suspended if the black rain signal / typhoon signal No.8 or above is hoisted.
Purchased goods are required to be signed upon delivery. If the delivery returned due to unsuccessful delivery, an additional delivery charge will be charged for next delivery request and which will be paid by the recipients. If the recipient cannot pick up the goods at the SF store/ locker before SF time limit, and all additional fees will be paid by the recipient.
By the way, the delivery time of the SF locker may delay due to the fullness of the locker or could be sent to the nearby SF network.
Essential Elements will not verify the recipient's identity and has no responsibility upon the delivery.
If customers received products that is not in its original condition, is damaged, or is missing parts, he/she can notify us through email within 2 days through email (info@EssentialElements.com.hk). If proven to be our mistakes, we will arrange to change products ordered within any charges and the additional delivery charges.
All Goods sold are not retunable. We will not accept change or return of any opened or used Essential Elements products.
When the order is shipped, it will only be accompanied by the delivery note. If you need a formal receipt, you must note the receipt when placing the order. If you need a formal receipt after delivery, we will only provide an electronic receipt. If you need a paper receipt, you need to go to the store. Self-collection, if you need to send a receipt, you will need to pay for postage.
Essential Elements reserves the right to amend terms & conditions and of final decision on all matters of disputes.
For any enquiry of online order, please email to info@EssentialElements.com.hk
Macau Shipping method:
We use "SF Express" to deliver to Macau (included Ilha da Taipa、Península de Macau、Coloane、Taipa Island) , customer direct pay the delivery charge to "SF Express" after order arrived.
- The following products are not available for delivery to Macau:
"Dangerous goods" category: sodium hydroxide, potassium hydroxide, ethanol.
"White powder" category: hyaluronic acid, zinc oxide, titanium dioxide, mineral powder, B3, Q10 (base powder).
Other: White beeswax, Magnesium Sulphate 7-Hydrate, stearic acid, citric acid, sodium bicarbonate / baking soda....
"SF Express" have the final decision for which products can be sent to Macau, If SF Express reject and return the order to us. We will arrange order refund after deduct SF express delivery charge on it.
; if you have any questions, please feel free to contact us by email or phone before placing your order.
please call "SF Express" for inquire. Macau: (+853) 2873 7373 / Hong Kong Tel: (+852) 2730 0273.